PORTLAND, Maine (March 15, 2019) – New England-based accounting and advisory firm Baker Newman Noyes (BNN) received ClearlyRated’s Best of AccountingTM Award for providing superior client service. Best of Accounting Award winners have proven themselves as industry leaders in service quality, based entirely on satisfaction ratings provided by their clients. Baker Newman Noyes received a Net Promoter® Score of 81.1%, more than three times the industry’s average of 24% in 2019.
“The client experience is one of the most powerful ways that accounting firms can set themselves apart from the competition,” said ClearlyRated’s CEO Eric Gregg. “2019 Best of Accounting winners have demonstrated their commitment to client service, investing in a survey and feedback program that brings transparency to the client experience at their firm. I’m thrilled to showcase these service leaders alongside their validated client ratings and testimonials on ClearlyRated.com!”
The Net Promoter Score is a rating based on one simple question: how likely is it that you would recommend Baker Newman Noyes to a friend or colleague? The average for the accounting industry is 24%, and the top accounting firms in the U.S. average 70%.
“Exceeding our client’s expectations in everything we do is our highest priority,” said Dayton Benway, managing principal of Baker Newman Noyes. “It’s incredibly fulfilling to have that be validated by our clients through this award; at the same time, it sets the bar higher for us to be even better going forward.”
About Best of Accounting™
Best of AccountingTM recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com - an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.
About Baker Newman Noyes
Baker Newman Noyes is one of the nation’s top 100 accounting and advisory firms with offices throughout New England in Maine, Massachusetts and New Hampshire. The firm supports a variety of clients with a special focus on banking and financial services, healthcare, manufacturing and distribution, not-for-profit, public sector entities and privately-held and family-owned businesses, among others. Baker Newman Noyes is an independent member of Baker Tilly International.
Rooted in satisfaction research for professional service firms, ClearlyRated (formerly known as Inavero) utilizes a Net Promoter Score survey program to help accounting firms measure the client experience, build online reputation, and differentiate on service quality. Learn more at ClearlyRated.com/Solutions.
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.
Broadreach Public Relations